We accept:

• Cash on Delivery (Lebanon only, for non-personalized items)
• Whish is required for all orders involving personalized products and direct-to-recipient gifts
  
  

Yes, all personalized products and direct-to-recipient gifts must be fully prepaid via Whish.

Yes. Just enter their address at checkout.

For direct-to-recipient orders, payment must be made via Whish. We’ll begin processing the order as soon as your payment is received.

• A Mr. Julz greeting card with space for your message
• An authentication card with the order code and a website link to product instructions
• Wrapping paper is included by default, and wrapping is done if selected

Yes, under the following conditions:

Returns (for damaged or defective products):

• Accepted within 20 days of purchase
• Must include a photo of the damaged item, and the authentication card
• We will send you a replacement of the same product
• Delivery fees are covered by Mr. Julz
• No refunds are issued

Exchanges (non-personalized items):

• Accepted within 20 days of purchase
• Product must be sealed, unused, and include the authentication code
• Delivery fees are covered by the customer
• Sale items can be exchanged based on the price paid, under the same exchange policy

• Lebanon: Up to 5 business days
• International: Varies by location, courier, and item

• Shipping fees are calculated at checkout
• Free local delivery for orders over $150
• Express delivery available at extra cost
• International fees vary by courier, item, and destination